Archive | Business
How to give good customer support – be like SmugMug
I didn’t mean to learn anything about customer support – I was just researching the competition.
More precisely, I was researching some indirect competitors for Every Single Shot and I found myself at SmugMug. Although I was looking to learn about the specific features of SmugMug, what I found myself really impressed with [...]
Marketing Books for Small Businesses
Someone just posted a question over on the Business of Software forum asking for recommendations on books and blogs related to sales. Since I’ve been doing a lot of reading on marketing (I know, marketing isn’t sales, but they go hand in hand), I figured I’d post my reading list so that others might [...]
The 22 Immutable Laws of Branding – Summary
UPDATE Looking for more marketing books? Here’s a list of good ones that I’ve read recently (or am planning to read).
I just read The 22 Immutable Laws of Branding and was happy that I set aside a couple of hours to do so.
I’m currently working on a new product and a lot of [...]
Good Article by 37Signals on Credit Card Processing
Update: See the bottom of the post for some updates.
I was delighted to find this timely article by 37Signals on credit card processing. I’ve been facing the question of how to process payments online and it’s very helpful to hear reports from successful businesses in the trenches.
It’s noted in their approach that they are [...]
Web Site Marketing Effectiveness Report, Take 2
It’s time for an update on the perceived marketing effectiveness of SendAlong’s site. Having just released a newly updated beta, let’s hope it does much better.
Alright, the results are in:
Compared to late October’s results, it looks like the grade has improved (although not as much as I would have liked), however there’s still a [...]
Trying to Decide on a Payment Processor for Credit Cards on Web Site?
If you’re going to try to process credit card payments from your web site, you’ve got a lot of learning to do. On the one hand, there are the third party providers like PayPal, and there are the merchant account providers like Authorize.net. If you have no idea what I’m talking about, have [...]
Good Start Up Resource – Startupping.com
I just stumbled upon Startupping.com, which looks to be a good resource for start up information. They have what appear to be some decent looking forums, a nice wiki, and a large list of start up blogs (in OPML format – can be imported into most RSS feed readers). Not to mention I [...]
Great Blogs on Small Business
Starting a business is difficult. Even more so if it’s done in isolation.
But blogs can help. Really.
Although blogs aren’t a substitute for face to face contact with others, they do serve many purposes: they can be inspiring, insightful, educational, and a great way to get in touch with like minded others.
With this is in mind, [...]

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