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	<title>Comments on: How to give good customer support &#8211; be like SmugMug</title>
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	<description>solve niche problems, make users happy</description>
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		<title>By: Matthew C. Kriner</title>
		<link>http://www.juliesoft.com/2010/02/how-to-give-good-customer-support-be-like-smugmug/comment-page-1/#comment-573</link>
		<dc:creator>Matthew C. Kriner</dc:creator>
		<pubDate>Tue, 30 Mar 2010 03:23:32 +0000</pubDate>
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		<description>Great article thx a lot!</description>
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